Which products can I find in your store?
We sell a wide range of mechanical products used in plant projects (oil and gas, construction, power generation, mining, and shipbuilding). At the moment, we offer products that comply with the ASME/ANSI and API specifications only, in various ASTM material grades (from carbon to duplex stainless steel). Products according to the EN specifications (former DIN, UNI, BS, AFNOR) will be added in 2019.
What is the origin of your products?
Our products are manufactured in Europe, America or Japan. We do not deal with Asian origin products.
What brands do you supply?
We supply materials from Prime European, US or Japanese mills only. You can find the available brands in the product description. We can supply any of the listed brands to fulfill your order, as we consider them interchangeable.
Can I know the exact brand of a product before I order?
We list the brands available on each product page (see description). We will send you an order confirmation that specifies the brand that will be shipped after receiving your order. We guarantee that the actual brand will be one of those listed on the product page.
Are products covered by warranty?
Yes, products are covered by the manufacturer warranty which is, generally, 12 months from the date of purchase. Please refer to our General terms of sale for more information.
Can I get the mill test certificate?
You can get the mill test certificate after placing an order. In some cases, we may send you a sample mil test certificate before ordering if you need an end-user approval. We provide EN 10204 2.1 or 3.1 certificates for most products (metallic ones). For some products, example plastic products, mill test certificates are not available (a conformity certificate is available in this case).
Where are your products coming from?
We have our own stock and have partnered with major regional stockists or fast-track manufacturers to guarantee an uninterrupted supply.
Do you supply products not available on your store?
Yes, you can send us an inquiry. Please be informed that we process RFQs coming from EPCs, End-Users or our regular customers only.
I would like to sell my products on your store, what shall I do?
If you have products that complement our portfolio, and they are available from stock or fast-track production (max 2 weeks), feel free to send us your application as a new supplier.
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